- Free Version: Available for teams of up to 10
- Pricing: Premium plan $24/month (with a free 30-day trial period)
- Platforms supported: Available on mobile app (iOS and Android) or a web-based software
Why use SafetyCulture?
Known for its versatility and scalability, SafetyCulture offers hotel owners, operators, and hospitality managers a robust platform to enhance guest experiences in hotel management. With its full-featured suite, staff can conduct internal audits that align with Forbes and LQA standards so they can deliver high-quality service. Its seamless integration capabilities help managers streamline various hotel processes, from front desk operations to housekeeping. As hotels grow, SafetyCulture scales effortlessly to accommodate increased demands. Finally, the platform’s powerful mobile capabilities enable workers to work on-the-go, even in an offline environment.
Features:
- Track guest preferences, previous stays, and interactions and make the necessary improvements based on those by having them fill out customer satisfaction surveys.
- Streamline workflows like task delegation, shift scheduling, and room assignment by integrating the current system and other applications into the platform.
- Maintain optimal environmental conditions and enhance security within the facility by utilizing environmental sensors for temperature and humidity and the open/close sensor for rooms.
- Enable staff to identify and address any issues within the premises and document these for evaluation and future improvements.
- Facilitate seamless communication and dissemination of vital information to hotel staff, such as new policies to review, training schedules, maintenance work, housekeeping, and early check-outs, to name a few.
Why use Cloudbeds?
This property management platform, founded in 2012, was designed to increase bookings. Recently expanded to include hospitality management, it now offers an all-in-one suite designed to simplify operations and enhance guest experiences. With thousands of customers worldwide, Cloudbeds caters to a diverse range of properties, including hotels, hostels, inns, and vacation rentals.
Features:
- Guest Engagement and Experience
- Booking Engine
- Business Operations Management
- Free Version: None
- Pricing: Customized quote provided by the Cloudbeds sales team upon registration (demo may also be scheduled)
- Platforms supported: Web, iOS, Android
Why use Revinate?
Primarily designed as a guest data platform and communication solution, Revinate enables hotels to personalize guest experiences and drive loyalty. With over 12,000 clients relying on their data management capabilities (e.g., feedback collection and analysis), this is a perfect choice for hotels and other hospitality businesses.
Features:
- Guest (Customer) Journey
- Guest Review and Feedback Management
- Contact Center (Phone Bookings)
- Free Version: None
- Pricing: Contact the Revinate sales team for more information (demo also available upon registration)
- Platforms supported: Web, iOS, Android
Why use HotelFriend?
Established in Munich, Germany, HotelFriend is the go-to digital solution for many hoteliers and rental businesses in Europe. It distinguishes itself from other tools with its holistic approach to hotel management, with a wide array of features tailored to enhance operational efficiency and provide the best guest experience.
Features:
- HotelFriend AI (Digital Assistant)
- Mobile Concierge App
- Self-Service Kiosk
- Free Version: None
- Pricing: Starts at $6.94 per room per month, billed annually (with a free 30-day trial)
- Platforms supported: Web, iOS, Android
Why use Preno?
Made for small to mid-sized hospitality establishments (e.g., inns, bed and breakfasts, lodges, and private rentals), Preno stands out for its intuitive design, ease of use, and revenue management tools. Headquartered in Auckland, New Zealand, this platform is the number one choice for many properties in the Australasian region.
Features:
- Automated Emails and Personalized Templates
- Guest Profiles
- Automated Workflows
- Free Version: None
- Pricing: Starts at $24 per month, billed annually (with a 7-day free trial)
- Platforms supported: Web, Mobile
Why use Hoteliga?
Founded in 2012, Hoteliga is another hospitality management platform with property management capabilities most suited for small to medium-sized businesses. Aside from its wide range of solutions, this software is a top choice for those looking for a simple and affordable solution for enhancing guest experience.
Features:
- Interactive Calendar
- Real-Time Workflow Tracking
- Booking Engine and Booking Agency Management
- Free Version: None
- Pricing: Starts at $30 per month for up to 10 rooms, billed annually (with a 15-day free trial)
- Platforms supported: Web
Why use For-Sight?
With over a decade of experience serving the hospitality industry, For-Sight is a customer relationship management platform specializing in data-driven insights. It enables hoteliers, managers, and frontline workers to engage their guests better by offering personalized experiences, targeted campaigns, and tailored offerings.
Features:
- Guest Profiles
- Workflow Builder and Automation
- Reporting Suite
- Free Version: None
- Pricing: Contact the For-Sight sales team for more information (demo may be scheduled on the website)
- Platforms supported: Web
Why use AxisRooms?
A hotel management software provider based in Bangalore, India, AxisRooms offers a comprehensive suite of digital tools to establishments of all sizes, from small inns to large hotel chains. With their omnichannel approach, businesses can engage with guests at every journey touchpoint, increasing client satisfaction.
Features:
- Automated Workflows
- Web Booking Engine
- Reporting and Analytics
- Free Version: None
- Pricing: Starts at ₹14,999 (≈ $180) per month for up to 10 rooms, billed annually (demo also provided upon registration)
- Platforms supported: Web, iOS, Android
Why use STAY?
Praised for its innovative approach to guest experience management, STAY is a mobile-first application that helps hospitality businesses automate various workflows, from restaurant inventory to housekeeping duties. It also has functionalities that guests can use with their phones (e.g., room access, concierge assistance, special requests), making their stay memorable.
Features:
- Guest Communication App
- Staff App
- Instant Feedback
- Free Version: None
- Pricing: Customized quote provided upon registration (demo also available)
- Platforms supported: Web, iOS, Android
Why use Guesty?
Recognized by many as one of the best tech platforms for the hospitality industry, Guesty streamlines numerous workflows so managers and staff can focus on guest satisfaction. By leveraging this platform, businesses can provide unmatched amenities and services, ensuring returns, brand loyalty, and recommendations.
Features:
- Task Management
- Mobile Management
- Integrations with Various Booking Sites
- Free Version: None
- Pricing: Starts at $16 per month for up to 3 listings, billed annually (14-day free trial available for the Lite package)
- Platforms supported: Web, iOS, Android
What is Hotel Guest Experience Software?
Hotel guest experience software is a digital solution that helps hotels, resorts, and similar establishments enhance the overall experience of guests staying at their facilities. It integrates various tools and functionalities that streamline communication, facilitate bookings, personalize services, gather feedback, and optimize daily hospitality workflows. All these aim to ensure guest satisfaction and guarantee brand loyalty.
Importance
Guest experience encompasses every encounter a guest has with the hotel, from the time they book the accommodation to their check out. While personal interaction is indispensable in this industry, automating workflows increases efficiency and helps drive continued success. Here are some specifics:
- Improves Operational Efficiency – Routine hotel management tasks, such as reservations, housekeeping, inventory management, equipment maintenance, and room service requests, can be effectively streamlined with the software. This allows hotel managers and staff to focus on delivering personalized service.
- Facilitates Communication Between Departments – In the past, guests needed to call or talk to the concierge to notify the staff of their needs. The front desk then calls other departments to pass the message along. The software, with its centralized database and varied communication channels, enables employees from different departments to collaborate and deliver services promptly.
- Provides Data-Driven Insights – Collecting satisfaction surveys and feedback from guests is crucial in assessing the hotel’s facilities, amenities, and services. With built-in reporting and analytics, managers can easily identify areas for improvement, make better decisions to meet hotel brand standards, and increase the level of personalization.
World-renowned Accor Hotel Group, operating 38 brands and 5,000 hotels all over the globe, has been delivering 5-star service thanks to top-rated guest experience improvement software. With the help of the various digital tools offered by the platform, they effectively streamline daily processes, ensuring consistent quality of service and personalized guest experience.
Key Features
Investing in hotel guest experience software proves to be advantageous for enhancing your quality of service and ensuring guest satisfaction. When exploring software options, it’s best to consider the following key features:
- Hotel Digital Checklists (for check-in, security, housekeeping, room inspections, maintenance, etc.)
- Online Booking
- Personalized Guest Profiles
- Mobile Check-in and Check-out
- Real-time Communication Channels
- Customized Recommendations and Offers
- Guest Feedback and Review Management
- Loyalty Program Management
- Integrations (e.g., with Property Management Systems)
- Data Analytics and Reporting Capabilities
- Mobile Accessibility with Offline Capabilities
Choosing the Right Hotel Guest Experience Software
The guest experience software included in the list can help hotels consistently deliver memorable experiences, foster loyalty among guests, and guarantee repeat visits and positive word-of-mouth referrals.
Before making your final choice, take another look at the options in this summary:
| Guest Experience Software | Free Version | Paid Plan | Mobile App |
| SafetyCulture | Yes | $24/user/month* | Yes |
| Cloudbeds | No | Custom quote | Yes |
| Revinate | No | Contact for pricing | Yes |
| HotelFriend | No | $6.94/room/month* | Yes |
| Preno | No | $24/month* | Yes |
| Hoteliga | No | $30/month* | No |
| For-Sight | No | Contact for pricing | Yes |
| AxisRooms | No | ₹14,999 (≈ $180) /month* | Yes |
| STAY | No | Custom quote | Yes |
| Guesty | No | $16/month* | Yes |
* billed annually
Eunice Arcilla Caburao