Published 19 Apr 2023
Free version: Available for teams of up to 10
Pricing: Premium plan $19/month (with free 30-day trial period)
Platforms supported: Available on mobile app (iOS and Android) or a web-based software
Why use SafetyCulture (formerly iAuditor)?
SafetyCulture is a mobile-first, free field service management software allowing teams to digitize and automate processes and services in the field. The platform’s flexibility allows workers to perform versatile tasks under the broad umbrella of FSM.
Why use Fieldpoint?
Fieldpoint by Fieldpoint Service Applications, Inc. is a holistic software solution enabling field technicians to use the software’s mobile capabilities to monitor, perform, and record everyday work and let field service managers and customers know the progress of work orders, repairs, or any task carried out.
Free version: None
Pricing: Schedule a demo for the pricing details
Platforms supported: Available on Web, iOS, and Android
Why use Freshdesk?
Freshdesk by Freshworks Inc. provides the tools that organizations need in ensuring and improving the efficiency of their field service operations. Through a seamless end-to-end solution, this is the best software for field service management for enhancing speed, accuracy, and productivity toward customer trust and satisfaction.
Free version: Available
Pricing: Free for up to 10 users, while the Growth plan starts at $15/user/month on an annual billing
Why use Comarch FSM?
Mainly focusing on automating mobile workforce and equipment management, Comarch FSM empowers field service providers to increase workers’ efficiency and Service Level Agreement (SLA) compliance. Moreover, this field service management software also has solutions for staffing, scheduling, and field worker management.
Pricing: Starts at $1000 per user as a one-time payment
Why use Infor?
Providing service-focused functionality, Infor lets organizations empower field technicians and other workers to take charge of their individual tasks with rich data, easy access to customer information and equipment details, and quotation process assistance.
Pricing: Details unavailable, contact for a sales quote
Why use Syncron Field Service?
Used in optimizing field service management, mobilizing field technicians, and improving overall service experience, Syncron Field Service provides businesses with solutions such as reliable infrastructure, routine task automation, and a streamlined process for support request monitoring.
Pricing: Details unavailable, contact for pricing information
Platforms supported: Available on Web and Mobile app
Why use OnthegO?
OntheGo by Girnar NewTel Solutions Pvt. Ltd. is an award-winning field service management software, proven to help organizations improve their field service operations. This service provider also offers a 30-day free trial, complete with quick onboarding and customized solutions set-up.
Pricing: Starts at $4.99/user/month on an annual billing
Why use Odoo Field Service?
Focused on making tools that organizations use in performing field services more mobile and intuitive, Odoo Field Service is a free online field service report software that offers a wide array of features and tool integrations to improve not just customer relationships but also workflow management.
Pricing: Free for unlimited users
Why use Service Fusion?
Allowing organizations to gain full visibility in managing their FSM tasks, Service Fusion is trusted by thousands of contractors as a solution for a centralized system for customer management, technician scheduling, and costing processes.
Pricing: $126 for the Starter plan, while $186 for the Plus plan and $339 for the Pro plan, all per month for unlimited users billed annually
Why use SHEQSY?
SHEQSY by SafetyCulture is a safety-focused field service management software that aims to protect your lone workers and help you maintain lone work legislation via an intuitive mobile app that feeds real-time data for your peace of mind.
Pricing: Premium plan $10/month (30-day free trial for unlimited users)
A field service management (FSM) software enables businesses to effectively control all resources necessary to carry out various tasks involved in the overall FSM. Such a technological solution helps field service managers, technicians, and other field service workers perform tasks such as work order management, job scheduling, employee training, and dispatch management, to name a few.
Field service reporting is an essential element of a company’s broader Field Service Management (FSM) system. To manage the efficiency and safety of a company’s workers and equipment while serving customers or clients in the field, FSM software solutions are utilized. Commonly, industries that highly use field service management software include healthcare, oil and gas, retail, and facilities management, among others.
Here are the top benefits of field service management software to name a few:
Some of the major field service management software features you must consider in choosing the best solution for your needs include the following:
Use the field service management software’s intuitive template builder to convert existing paper forms to digital in a matter of minutes. With interactive, digital templates, your team can capture rich data through notes and image attachments. They can also save crucial time by eliminating manual data re-entry.
Extend the power of your field service app to business software systems. Be able to facilitate smooth information flow by integrating your field service management software with your existing software stack and other Business Intelligence tools such as Microsoft Flow, Salesforce, Power BI, and Microsoft Teams. This leads the way to better visualize your data and further refine your workflows as needed.
Track how your team members do their tasks more efficiently. Through the use of a field service management software solution, you can highlight information that lets you see the amount of time spent in the field per worker and pinpoint areas for improvement.
Completed field service forms, checklists, and reports must be automatically saved in the cloud storage so you wouldn’t need to worry about losing critical information again. This also helps your back-office team and field service workers to remotely access resources easier without having to go through various bottlenecks in the process.
Manually compiling your data into a comprehensible report is time-consuming and, frankly, just not fun. Maximize the capabilities of a field service management software to immediately generate digital reports upon completion of every field service work—minus the extra workflow. Moreover, such reports are highly data-driven, giving you the ability to analyze and interpret insights to create informed business decisions.
Field service management software solutions must provide top-of-the-line support for any questions and concerns regarding the software and how it can further improve business processes.
Based on various factors, use this quick guide on choosing the best FSM software to help you achieve improved results and implement better processes:
Learn how Infravision, a global leader in aerial power line construction, ensures not just business efficiency but also worker safety and productivity through the help of SafetyCulture by SafetyCulture as a top field service management software.
“We’re able to ensure that we have a real direct link with our frontline workers and our customers, and it’s a two-way street. It’s about empowering our frontline workers to be able to notify us of anything that’s happening out there in the field or in the factory.” — Paul Crawford, Director of Operations
Check out other related software in FSM:
Also, here are some relevant checklists that you can use in SafetyCulture from the Public Library for your field service management tasks:
Patricia Guevara is a content writer and researcher for SafetyCulture. With her extensive content writing and copywriting experience, she creates high-quality content across a variety of relevant topics. She aims to promote workplace safety, operational excellence, and continuous improvement in her articles. She is passionate about communicating how technology can be used to streamline work processes, empowering companies to realize their business goals.