Understanding Building Management

Explore the facets of building management, including operation, maintenance, tenant relations, and security.

What is Building Management?

Building management refers to overseeing the operation and maintenance of a building or property. It can include tasks such as ensuring the security of the building, managing maintenance and repairs, handling tenant relations, and overseeing the financial aspects of the property.

What is Building Management?

Building management refers to overseeing the operation and maintenance of a building or property. It can include tasks such as ensuring the security of the building, managing maintenance and repairs, handling tenant relations, and overseeing the financial aspects of the property.

Effective building management involves taking care of the property’s physical aspects, building positive relationships with tenants, and addressing any issues or concerns on time. 

What Does It Encompass?

Building management encompasses a wide range of responsibilities essential for a property’s smooth operation and upkeep. It can include:

  1. Maintenance and Repairs – This entails maintaining the building’s upkeep by promptly addressing any issues or damages. It encompasses activities like carrying out routine inspections, organizing repairs, and supervising contractors.
  2. Security – Building managers are responsible for the security of the building and its occupants. It can include implementing security protocols, managing access control systems, and ensuring all safety measures are up to code.
  3. Tenant relations – Good tenant relations are crucial for successful property management. Building managers must establish open lines of communication with tenants, address any concerns or complaints, and ensure that their needs are met.
  4. Financial management – Building managers oversee the financial aspects of properties, encompassing budgeting, rent collection, and managing expenses tied to maintenance or repairs.
  5. Risk management – A building manager must be aware of potential risks and hazards associated with the property and take necessary precautions to mitigate them. It can include implementing emergency protocols and conducting regular safety inspections.


There are several benefits to having an effective building management strategy. These include:

  • Increased property value – Proper maintenance and upkeep of the building can help increase its value over time.
  • Cost savings – Regular inspections and maintenance can identify potential issues early on, preventing expensive repairs in the future.
  • Improved tenant satisfaction – A well-managed building with timely responses to concerns can lead to happier and more satisfied tenants.
  • Legal compliance – Building managers ensure that all necessary permits and inspections are up-to-date, avoiding legal issues.
  • Time savings – By handling maintenance and tenant communication tasks, building management allows property owners to focus on other essential aspects of their business or personal life.

Best Practices in Building Management

To ensure effective building management, here are some best practices that should be followed:

  • Regularly communicate with tenants – Building managers should establish open lines of communication with tenants and encourage them to voice any concerns or issues they may have.
  • Keep detailed records – Documenting all maintenance activities, tenant communications, and expenses can help with future decision-making and ensure accountability.
  • Stay updated on regulations – Building managers must stay informed about changes in building codes or regulations to ensure the property remains compliant and safe for occupants.
  • Conduct regular inspections – Regular inspections of the building can help identify potential problems early on, allowing for timely maintenance and repairs.
  • Establish emergency protocols – In case of emergencies, building managers should have clear protocols in place to ensure the safety and well-being of occupants.
  • Invest in technology solutions – Using technology, such as building management software, can streamline processes and improve property management efficiency.

Different Sustainability and Green Building Practices

With an increasing focus on environmental sustainability, building management has evolved to incorporate various practices that promote energy efficiency and reduce a property’s carbon footprint. Some of these practices include:

  • Energy-efficient lighting and appliances – Switching to LED lights, Energy Star-certified appliances, and other smart solutions can significantly reduce energy consumption.
  • Water conservation – Installing low-flow fixtures and implementing water-saving practices like rainwater harvesting can help conserve water.
  • Waste management and recycling – Creating a waste management plan and encouraging tenants to recycle can reduce the amount of waste a building generates.
  • Green roofs and walls – Installing greenery on rooftops or walls can provide insulation, reduce energy usage, and improve air quality.

FAQs About Building Management

When managing residential properties, you handle individual tenants’ needs. Commercial properties, however, involve business tenants with more complex lease agreements and operational considerations. Maintenance requirements may also vary between residential and commercial properties.

Building management centers on maintaining and operating a single building or property, whereas facility management involves overseeing multiple organizational facilities. Still, effective building management practices and strategies can be extended to facility management.

Building management involves:

  • Overseeing the day-to-day operations of a building, such as ensuring tenants’ needs are met
  • Handling leasing and maintenance issues
  • Managing financial aspects

On the other hand, building maintenance focuses on the physical upkeep of the building, including repairs, cleaning, and ensuring that all systems are functioning correctly to provide a safe and comfortable environment for occupants.

Some regulations and laws govern building management, such as the Occupational Safety and Health Administration (OSHA) standards for workplace safety and local building codes. Building managers must stay informed about these regulations to ensure compliance and avoid legal issues.

Rob Paredes
Article by
Rob Paredes
Rob Paredes is a content contributor for SafetyCulture. He is a content writer who also does copy for websites, sales pages, and landing pages. Rob worked as a financial advisor, a freelance copywriter, and a Network Engineer for more than a decade before joining SafetyCulture. He got interested in writing because of the influence of his friends; aside from writing, he has an interest in personal finance, dogs, and collecting Allen Iverson cards.