Template

Daraz Bangladesh Last-Mile Logistics SOP

by Mirza Faizan Rehan, from the Community

This SOP checklist standardizes last mile operations for Daraz Bangladesh LM hubs. It covers general readiness, inbounding at MU and package level, safe package handling and stacking, L3.8 sorting, outbound controls, delivery verification and E-POD, COD cash handling and reconciliation, control tower rejects and IVR holds, run sheet closure, customer returns, and reverse logistics. Use it to ensure timely dispatch, accurate tracking, safety for fragile items, compliant communications via VPABX, and proper asset accountability.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
SOP for LM FM Hybrid Hub Daraz Bangladesh
This SOP checklist defines operational standards for last mile and first mile hybrid hubs at Daraz Bangladesh. It covers vendor drop off, kiosk readiness, airway bill placement, scanning and LOP use, inbounding and FIFO controls, damage escalation, package handling and stacking, sorting and hub to hub controls, sender receiver transfer letters and records, DRTV processes, reverse flows, outbound runsheet creation, delivery hero checks, cash reconciliation, run sheet closure, returns, double run attendance, scrap handling, tagging accuracy, MU creation and labeling, and record keeping.
by Mirza Faizan Rehan, from the Community
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Template
DEX LM Last Mile Operations Checklist
Use this DEX LM checklist to audit and standardize last mile hub operations from intake to reverse flow. The template covers inbounding of bulky and non-bulky packages, package handling rules for fragile items, pallet and mat use, and safe stacking. It includes sorting by chute, outbound run preparation, delivery procedures including COD cash collection and EPOD capture, and control tower workflows for rejects, IVR holds, and reschedules. Guidance for cash reconciliation, run sheet closure, customer returns, and reverse logistics is included, with checks for email notifications, manifests, and tool usage. Ideal for logistics teams and 3PL hubs.
by Mirza Faizan Rehan, from the Community
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Last Mile Delivery Operations Checklist DEX LM
Use this last mile delivery checklist to standardize logistics operations across inbounding, sorting, outbound, and reverse flows. The template guides safe package handling, stacking on pallets or mats, segregation and orientation of fragile parcels, and avoidance of throwing or dragging bags. It covers hub processes like receiving on manifests, same day inbounding, reship audit checks, chute based sorting, and transfer of dual address packages. Delivery controls include RS checks, VPABX calling, COD handling, EPOD capture, amber alerts, and failed delivery returns. Control tower routines manage rejects, IVR bins, and labeling. Cash officers reconcile runsheets and update COD on systems. Reverse logistics defines sorting by drop off, MU creation, timely movement back to sort centers, and proper email acknowledgments.
by Mirza Faizan Rehan, from the Community
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DEX LM Audit Checklist for Last Mile Hubs
This comprehensive DEX last mile audit checklist helps evaluate hub performance and compliance across the end to end delivery workflow. Assess inbounding, package handling and FIFO, sorting quality and approvals, outbound processing and run sheet creation, driver route planning and EPOD, VPABX call adherence, control tower monitoring, reverse logistics and failed deliveries, cash reconciliation and RS closure, customer returns and double run procedures, and scrap and unidentified package handling. Includes checks for tagging accuracy, MU creation and labeling, destination clarity, segregation, visual inspection, and record keeping.
by Daraz Audit, from the Community
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Daraz Bangladesh Last-Mile Logistics SOP

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