Template

FM Hybrid Hub Audit SOP Checklist

by Daraz Audit, from the Community

This FM Hybrid Hub audit SOP checklist supports station and hub teams in standardizing parcel operations. It covers vendor drop-off scanning and AWB placement, Smart QC packaging checks, and self-inbounding readiness with devices and connectivity. It guides station-to-sort flows using MUs, primary sorting, and controlled handovers. Customer return intake includes Smart QC, RTC/RTM/SCRAP identification, and Xspace escalation with evidence. Collection point steps verify OTP and physical/system locations. Failed delivery handling details RTV and scrap timelines. Package handling prescribes palletized storage, safe stacking, fragile orientation, and careful movement. QCC requirements include correct retagging and color-coded bins. Hybrid hub readiness assesses assets, layout, training, linehaul linkage, and KPIs such as performance and first-attempt timing.

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Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
DEX FM Template for Parcel Hub Operations
This DEX FM template provides a structured SOP for parcel hub and station operations. It covers vendor drop-off and LOP scanning, MU creation and handover, primary sorting for regular and irregular packages, customer return drop-offs, collection point handling with OTP verification, failed delivery and RTV workflows, and detailed package handling standards for safety. It also includes FM quality control checks, escalation via Xspace, and color-coded bins for RTM, RTC, RTW, and scrap, helping teams ensure compliant, efficient daily operations.
by Mirza Faizan Rehan, from the Community
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Template
DEX FM Blue Area Operations Checklist
This DEX FM Blue Area checklist outlines SOPs for parcel station operations. It covers vendor drop-off scanning via LOP, self-inbounding readiness, and queue management. It details station-to-sort steps using MUs, handover to PH, and primary sorting by package type. Customer return drop-off includes Smart QC, initiating returns, and creating MUs with RTC/RTM/SCRAP tags. Collection point procedures use the Customer Collection tab, 6-digit OTP verification, barcoded locations, and system-tagged storage. Failed delivery handling specifies seller collection windows, RTV back to SC, and email receipts. Package handling emphasizes safe stacking, fragile orientation, no throwing or dragging, proper palletization, and secure vehicle loading. FM-QCC includes correct QC, support notifications, Xspace escalation with images/DM screenshots, color-coded bins for RTM/RTC/RTW/SCRAP, and clear documentation.
by Islamabad FM LM, from the Community
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Template
Hybrid-Hub LM/FM Operations Audit Checklist
This Hybrid-Hub LM/FM audit checklist helps standardize last-mile and first-mile facility operations across vendor drop-off, inbounding, sorting, outbound, and reverse logistics. It verifies KIOSK availability and utilization, LOP scanning, MU creation and sealing, transfer letters, DRTV handling, package stacking and fragile orientation, FIFO color coding, escalation emails, VPABX call controls, cash reconciliation, and same-day runsheet closure. Use it to monitor compliance, reduce handling risks, improve traceability, and maintain accurate records across hub-to-hub movement and customer returns.
by Daraz Audit, from the Community
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Template
Hybrid Hub LM and FM Facility Audit Checklist
This hybrid hub audit checklist supports last mile and first mile facility operations. It guides teams through vendor drop off scanning and placement, airway bill placement, kiosk readiness and internet availability. It covers DRTV storage and handover, sender and receiver protocols, scrap handling, inbounding and FIFO, damage escalation and records. It standardizes package handling, sorting controls, outbound dispatch and delivery hero practices, reverse logistics and customer returns, cash reconciliation, and run sheet closure. Use it to enforce tagging accuracy, MU creation and labeling, destination clarity, segregation, visual inspection, and record keeping across the hub.
by Daraz Audit, from the Community
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FM Hybrid Hub Audit SOP Checklist

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