This DEX FM Blue Area checklist outlines SOPs for parcel station operations. It covers vendor drop-off scanning via LOP, self-inbounding readiness, and queue management. It details station-to-sort steps using MUs, handover to PH, and primary sorting by package type. Customer return drop-off includes Smart QC, initiating returns, and creating MUs with RTC/RTM/SCRAP tags. Collection point procedures use the Customer Collection tab, 6-digit OTP verification, barcoded locations, and system-tagged storage. Failed delivery handling specifies seller collection windows, RTV back to SC, and email receipts. Package handling emphasizes safe stacking, fragile orientation, no throwing or dragging, proper palletization, and secure vehicle loading. FM-QCC includes correct QC, support notifications, Xspace escalation with images/DM screenshots, color-coded bins for RTM/RTC/RTW/SCRAP, and clear documentation.
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