Template

DEX FM Template for Parcel Hub Operations

by Mirza Faizan Rehan, from the Community

This DEX FM template provides a structured SOP for parcel hub and station operations. It covers vendor drop-off and LOP scanning, MU creation and handover, primary sorting for regular and irregular packages, customer return drop-offs, collection point handling with OTP verification, failed delivery and RTV workflows, and detailed package handling standards for safety. It also includes FM quality control checks, escalation via Xspace, and color-coded bins for RTM, RTC, RTW, and scrap, helping teams ensure compliant, efficient daily operations.

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Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
DEX FM KLI Logistics SOP Template July 2023
This DEX FM KLI template helps standardize last mile station operations from vendor drop off through sorting, customer returns, and collection point workflows. It guides teams to scan inbound parcels in LOP, create and seal master units, hand over to process handlers, and conduct primary sorting for regular and irregular packages. It covers returns with smart quality checks and clear RTC, RTM, and scrap tagging, OTP based collection point procedures, and failed delivery handling including seller notifications and timely RTV. Package handling and safety rules and quality control escalation via Xspace are also outlined.
by Mirza Faizan Rehan, from the Community
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Template
DEX FM Blue Area Operations Checklist
This DEX FM Blue Area checklist outlines SOPs for parcel station operations. It covers vendor drop-off scanning via LOP, self-inbounding readiness, and queue management. It details station-to-sort steps using MUs, handover to PH, and primary sorting by package type. Customer return drop-off includes Smart QC, initiating returns, and creating MUs with RTC/RTM/SCRAP tags. Collection point procedures use the Customer Collection tab, 6-digit OTP verification, barcoded locations, and system-tagged storage. Failed delivery handling specifies seller collection windows, RTV back to SC, and email receipts. Package handling emphasizes safe stacking, fragile orientation, no throwing or dragging, proper palletization, and secure vehicle loading. FM-QCC includes correct QC, support notifications, Xspace escalation with images/DM screenshots, color-coded bins for RTM/RTC/RTW/SCRAP, and clear documentation.
by Islamabad FM LM, from the Community
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Template
DEX FM Peshawar Station SOP Checklist
Use this DEX FM Peshawar checklist to standardize station workflows from vendor drop-off to station sorting and last-mile dispatch. It covers Smart QC, MU creation and sealing in LOP, 3PL, DEX and LMP primary sorting, customer returns and RTC, RTM, SCRAP tagging, collection point verification with OTP and location barcodes, failed delivery notifications and RTV, and safe package handling and loading practices. Includes QCC guidance for correct retagging, escalation on Xspace with images, and documentation requirements.
by ABT PSW GUJR FM LM, from the Community
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Template
FM SOP for Daraz Bangladesh
This standard operating procedure details fulfillment management for Daraz Bangladesh hubs. It covers vendor drop-off protocols, LOP scanning and placement, accurate AWB labeling, Smart QC checks, MU creation and sealing, primary sorting of regular vs irregular parcels, customer return drop-off and initiation, collection point verification with OTP, failed delivery workflows with RTV, RTC and SCRAP handling, Xspace escalation, color-coded bin usage, and safe package stacking, movement and vehicle loading.
by Mirza Faizan Rehan, from the Community
Downloads: 0
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DEX FM Template for Parcel Hub Operations

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