This GASO (IND) daily checklist supports travel and customer service operations by capturing key performance indicators and frontline updates. Track attendance and HR metrics such as permissions, leave, sickness, lateness, overweight, and grooming. Document briefing topics, record average Stage Checker scores for Travel Consultants, Customer Service Associates, and Service Guards, and highlight notable performance. Log complaints and compliments, including daily best recognition and ongoing issues, to improve service quality and team accountability.
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