Use this customer service level agreement review checklist to formalize expectations between the main dealer and customer. It supports maintenance planning, vehicle inspection frequency, adherence to manufacturer standards, lubrication and servicing, repair quality, and timely reporting. It also covers parts availability, scheduling to minimize downtime, MOT first time pass rates, recording and investigation of prohibitions, roadside breakdown attendance, defect reporting, vehicle movements and transfers, warranty and contract conditions, repair gateway thresholds such as 750 pounds in parts or three hours labor, claim reconciliation, parts retention, job pack quality, mileage monitoring, on site support, invoicing and query resolution, site procedures, and capturing next review dates and sign off.
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