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2025 Dealer Aftersales Evaluation

by Ren Delgado, from the Community

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This 2025 Dealer Aftersales Evaluation checklist helps automotive dealerships assess aftersales operations across service reception, Express Maintenance, parts management, body and paint, safety, and customer relations. Use it to verify SOPs, skill maps, KPIs, and compliance, capture photo evidence, and review job progress and quality gates. Sections cover appointment preparation, diagnosis, production, delivery, complaint handling, and export and trade security controls. Ideal for service managers seeking to improve on-time delivery, first-time fix, technician productivity, and customer satisfaction.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.