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Fix It Right Automotive Service Checklist

by Ren Delgado, from the Community

Downloads: 10+
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This Fix It Right checklist standardizes automotive dealership service operations across the full lifecycle. It guides appointment teams to capture non-FIR and repeat repair history, prepare parts, and plan technician assignments. Reception steps cover customer requests, walk-around checks, and approvals. Before and during production, it documents technical interviews, diagnosis, and repair accuracy. Delivery verifies quality and customer sign-off. After delivery, PSFU and complaint handling feed insights to KPIs and root cause analysis. Safety routines and role clarity ensure consistent, high-quality service.

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.