This detailed audit checklist helps Maserati-authorized dealerships assess aftersales operations end-to-end. It covers dealership image and facilities, appointment and reception, vehicle protection and service kits, work order and dispatch management, courtesy car control, CRM and CSI follow-ups, marketing activities, workshop environment and tools, safety practices, warranty and recall execution, and parts warehouse management. Use it to drive compliance, quality, and a consistent customer experience.
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