Use this checklist to audit bundle authentication in telecom retail stores. Confirm advisors collect customer lifestyle details, disclose line counts and pricing, explain pro rata billing, and clearly document each mobile number. Verify device setup or refusal education, provide the store contact as first support, and reinforce when to contact customer service. Review the customer record sheet for completeness and signatures, and capture NPS promoter scoring. Ideal for auditing sales and customer service processes to improve compliance, accuracy, and customer experience.
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