Use this Support Leader template to structure discussions and performance check-ins for retail teams. Cover financial results and store KPIs such as turnover, units per transaction and basket size. Evaluate behavioural competencies including resilience, personal effectiveness and alignment with values. Assess decision making, change adaptability, business insights, planning and results orientation. Strengthen relationships, customer focus and engagement skills. Promote inspirational leadership by leading change, fostering team collaboration and driving individual growth. Include an OPS visit section and space to note latest scores and actions.
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