Leadership Expectation and Performance Optimization

This leadership expectation and performance optimization checklist helps retail managers set clear expectations, coach teams, and drive store results. Use it to guide recruitment, orientation and onboarding, daily morning meetings, training on selling skills and product knowledge, diversity and inclusion, and proactive performance management. Track customer experience via mystery shopper results, implement turnover strategies, maintain store standards and visual merchandising, and control employee costs and shrinkage. Includes prompts for probation, succession planning, team objectives, FUN Friday engagement, and Stock Jockey participation, plus leadership competencies like EQ, resilience, decision making, planning, collaboration, and change leadership.