Retail Team Member Performance Optimization
by Gerhard Devilliers, from the Community
This retail performance optimization template helps managers assess team members across core areas: financial results and turnover targets; store operations, merchandising, and housekeeping standards; customer experience; innovation and continuous improvement; and EQ competencies such as resilience, decision-making, adaptability, planning, collaboration, engagement, leadership, and time and attendance. Use the expectations scale—from consistently exceeds to does not meet—to guide reviews, coaching, and development plans.
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