Template

Service Lead Audit Checklist

This Service Lead Audit template helps retail and grocery teams uphold consistent A+ front-end standards. It guides service leads through daily checks including the Big Five execution, WGO walk completion, checkstand sanitation, labor status and WTD, staff movement and uniform compliance, proper bagger assignments, BOB execution on all lanes, IPMS targets, and completion of coaching-on-the-go logs. It also covers operational details such as buddy stickers, adherence to parking lot maps, BTS, minimization of loose baskets, and cleanliness at corrals and entrances. Use this checklist to drive accountability, streamline audits, and keep customer-facing operations ready throughout the day.

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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions .

Template

Front of House Operations Audit Checklist

This Front of House operations audit guides restaurant teams through a comprehensive quarterly review of guest-facing standards. It covers first impressions, dining room and bar readiness, table setup, service stations, grooming and uniform compliance, service excellence touch points from greeting to bill-out, manager on duty practices, training materials and updates, food and beverage execution checks, operational non-negotiables, and restroom essentials. Use it to ensure consistent service quality, spotless presentation, and compliance across FOH and BOH interfaces for a reliable guest experience.

by C jhay, from the Community

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Template

Operations Walk Checklist for Grocery Stores

This Operations Walk checklist supports grocery retail teams in auditing daily store operations. It covers front of house and back of house areas including entrances, carts, trash and first impressions; produce, meat, dairy and bakery presentation, quality, dating, variety and cleanliness; grocery out of stocks, displays, milk and eggs, pricing and signage; package meat rotation and dates, lighting and floors; customer service standards such as uniforms, engagement, staffing levels, lines and check lanes, merchandising and cleanliness; IT systems including registers, intercom and store devices; loss prevention and shrink reporting; and health and safety controls across production areas, hygiene supplies, chemical storage, pest issues and refrigeration status. Use this template to drive consistent store walks and follow ups.

by Bill Reners, from the Community

10+

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Template

Mi Pueblo Store Manager Daily Walk Checklist

This store manager daily walk checklist is designed for grocery retail operations to verify standards across front end, grocery, produce, deli, meat, bakery, tortilleria, and receiving. It guides managers to assess customer service behaviors, merchandising and pricing compliance, in stock levels, FIFO rotation, shrink logging, scheduling adherence, and sanitation. It also reinforces food safety practices such as temperature checks, sanitizer levels, hand wash stations, and equipment hygiene. Safety items include slip resistant footwear, clear aisles, proper material handling, PPE, and secure receiving areas. Use it to drive consistent execution and an excellent customer experience.

by Miguel Ramos, from the Community

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Template

Restaurant Operations Excellence Report

This operations excellence report checklist is designed for restaurant teams to audit both front of house and back of house performance. It covers cold storage and temperature control, food safety and sanitation, kitchen readiness, uniforms and team standards, guest service cycles, bar and dining room setup, restroom upkeep, and repair and maintenance. Use it to verify recipe adherence, service timing, and cleanliness, review essential forms like line checks and cooling logs, and capture photos for evidence. The checklist helps managers lead pre-shift routines, monitor service quality, and maintain consistent guest satisfaction across locations.

by Anne Rhealele Dalmacio, from the Community

30+

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Template

Grocery Store Operations Walk Checklist

This operations walk checklist is designed for grocery and supermarket retail teams to assess store standards end to end. Review entrance and carts, first impressions and signage; evaluate produce, meat, dairy, bakery, and grocery for presentation, rotation, dates, variety, and cleanliness. Check staffing, customer service, uniforms, and checkout lanes. Verify pricing, out-of-stocks, loss prevention logs, and IT systems like registers and intercoms. Confirm health and safety compliance, chemical storage, pest issues, and refrigeration performance.

by Todd Toso, from the Community

20+

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Template

SLS Service and Quality Audit Checklist

Use this monthly Service and Quality Audit checklist to complete a high level review of compliance across your site. Assess customer service at reception and entrances, verify cleaning standards and grounds maintenance, and perform targeted cleaning inspections. Check health, safety and environment practices including COSHH, fire safety logs and signage, first aid records, and PPE. Review staff training matrices and e learning completion, and capture service improvement ideas. Conclude with sign off from the site representative and the auditor.

by Jamie Clark, from the Community

10+

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Service Lead Audit Checklist

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