Use this retail sales evaluation checklist to assess in-store performance at Riverside Mall. It covers customer greeting and engagement, identifying needs with open-ended questions, explaining product benefits and features, upselling add-on items, and promoting current sales. It also includes prompts to discuss payment options such as Pay Just Now, layaways, and friends and family offers, plus guidance on personalizing and closing the sale. Ideal for store managers and team leads to review sales behaviors, coach staff, and improve conversion and customer experience.
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