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OWNDAYS Optometrist Oral Examination

by Surachai R, from the Community

This OWNDAYS optometrist oral examination is designed for optical retail teams to assess customer service, product knowledge, and clinical understanding. It covers first approach standards, frame presentation and fitting, payment process, warranties and membership, eye anatomy and refractive errors, lens indices and coatings, blue light and sun protection, progressive designs, PD measurement, prescription reading, frame adjustments, lens thickness factors, and customer consultation best practices.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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OWNDAYS TH New Joiner Staff Checklist
This OWNDAYS Thailand new joiner checklist guides retail staff through essential store standards and service steps. It covers appearance, manners, and customer-first behavior; first and second approach techniques including greeting, needs discovery, product recommendations, and demonstrations; comprehensive lens knowledge from coatings and UV protection to progressive and specialty lenses; reception and membership processes, policy communication, and documentation; cashier operations including POS, payment handling, and warranty card procedures; dispensing checks, adjustments, and after sales service with care instructions and global support; and professional phone manners. The checklist helps standardize training, improve customer experience, and ensure consistent optical retail operations across shops.
by Ratchakit Deachanetirat, from the Community
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Optical Service Checklist: Edging and Sales Floor
Operational checklist for optical retail teams covering customer Q and A, assessing frame and lens thickness suitability, lens product recommendations, basic optical calculations, PD and prescription understanding, refractive concepts, and device skills including autorefractor and lensmeter use. Includes fit pad skills, lens ordering and KB checks, price simulator, five-step adjustment, spectacle cleaning and maintenance, and edging procedures for full and half-rim frames with lens blocking and edging machine operation. Roles include trainer, staff, and shop manager.
by Sornsiri JIB, from the Community
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OWNDAYS New Joiner Checklist Thailand
This OWNDAYS Thailand new joiner checklist helps optical retail staff learn the complete in store service flow. It covers appearance standards, behavior and posture, first and second approach, lens product knowledge including coatings, transitions, polarized and progressive options, membership and promotions, reception and FOP procedures, POS and payment steps, cashier best practices, dispensing, adjustment steps, warranty and after sales guidance, sending off customers, and phone manners. Use it to onboard team members and maintain consistent customer experience across stores.
by Atidtaya Sukaphong, from the Community
Downloads: 10+
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Template
OWNDAYS Thailand New Joiner Checklist
Use this OWNDAYS Thailand new joiner checklist to train and evaluate retail staff on shop readiness and service standards. It covers appearance, manners, posture, first and second customer approach, lens knowledge across coatings and options, promotions and membership, reception and FOP process, cashier operations and POS accuracy, dispensing and adjustments, after sales service, and phone manners. Track performance, capture signatures, and standardize the customer experience across stores.
by Atidtaya Sukaphong, from the Community
Downloads: 0
Get

OWNDAYS TH New Joiner Staff Checklist

This OWNDAYS Thailand new joiner checklist guides retail staff through essential store standards and service steps. It covers appearance, manners, and customer-first behavior; first and second approach techniques including greeting, needs discovery, product recommendations, and demonstrations; comprehensive lens knowledge from coatings and UV protection to progressive and specialty lenses; reception and membership processes, policy communication, and documentation; cashier operations including POS, payment handling, and warranty card procedures; dispensing checks, adjustments, and after sales service with care instructions and global support; and professional phone manners. The checklist helps standardize training, improve customer experience, and ensure consistent optical retail operations across shops.

by Ratchakit Deachanetirat, from the Community

Get

Template

Optical Service Checklist: Edging and Sales Floor

Operational checklist for optical retail teams covering customer Q and A, assessing frame and lens thickness suitability, lens product recommendations, basic optical calculations, PD and prescription understanding, refractive concepts, and device skills including autorefractor and lensmeter use. Includes fit pad skills, lens ordering and KB checks, price simulator, five-step adjustment, spectacle cleaning and maintenance, and edging procedures for full and half-rim frames with lens blocking and edging machine operation. Roles include trainer, staff, and shop manager.

by Sornsiri JIB, from the Community

Get

Template

OWNDAYS New Joiner Checklist Thailand

This OWNDAYS Thailand new joiner checklist helps optical retail staff learn the complete in store service flow. It covers appearance standards, behavior and posture, first and second approach, lens product knowledge including coatings, transitions, polarized and progressive options, membership and promotions, reception and FOP procedures, POS and payment steps, cashier best practices, dispensing, adjustment steps, warranty and after sales guidance, sending off customers, and phone manners. Use it to onboard team members and maintain consistent customer experience across stores.

by Atidtaya Sukaphong, from the Community

10+

Get

Template

OWNDAYS Thailand New Joiner Checklist

Use this OWNDAYS Thailand new joiner checklist to train and evaluate retail staff on shop readiness and service standards. It covers appearance, manners, posture, first and second customer approach, lens knowledge across coatings and options, promotions and membership, reception and FOP process, cashier operations and POS accuracy, dispensing and adjustments, after sales service, and phone manners. Track performance, capture signatures, and standardize the customer experience across stores.

by Atidtaya Sukaphong, from the Community

Get

OWNDAYS Optometrist Oral Examination

About author

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OWNDAYS TH New Joiner Staff Checklist

Optical Service Checklist: Edging and Sales Floor

OWNDAYS New Joiner Checklist Thailand

OWNDAYS Thailand New Joiner Checklist

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OWNDAYS TH New Joiner Staff Checklist

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