Cape Union Mart Store Optimization Check

This retail store optimization checklist supports Cape Union Mart teams in auditing daily operations and customer experience. It covers leadership engagement, team readiness, and knowledge of performance and promotions. Review customer service on the floor and at POS, fitting room standards, and greeting discipline. Validate visual merchandising briefs, windows, mannequins, equipment displays, category layouts, fixtures, pricing, promotions, and signage. Check lighting, air conditioning, maintenance, and overall housekeeping. Assess stockroom standards, planograms, staffing schedules, replenishment, markdown execution, size curves, and last of best seller placement. Verify price adjustments, stock consolidations, and representation of stock on the sales floor. Evaluate risk controls including refund checks, security tagging, hazard counts, fire equipment service, coverage for shoplifting prevention, and the stock loss action plan.