Retail Store Optimization Checklist (Cape Union Mart)

This Optimization Check for Cape Union Mart is a comprehensive retail store operations audit. It guides area and store leaders to review team leadership and first impressions, customer service behaviors at the door, on the sales floor and at checkout, and adherence to Friends and Family program practices. It covers fitting room standards, visual merchandising and VM Ignite implementation, equipment displays, pricing and promotions, POS and cash-up controls, and housekeeping. Additional sections assess stockroom organization, replenishment and planograms, markdown and consolidation execution, maintenance and lighting follow-ups, and aircon checks. Risk management includes tagging disciplines, refund checks, negative stock control, hazard counts, fire equipment servicing, and anti-shoplifting coverage. The checklist ends with structured performance discussions for underperformers and top performers.