Online Review Checklist for Retail Operations
by James Elliott, from the Community
This Online Review checklist helps retail stores assess the performance of e-commerce fulfillment and click-and-collect operations. Topics include department setup and signage, team training and weekly skills matrix, coordinator coverage, VMB updates, and huddle effectiveness. Track pick rate targets, OROT for delivery and pickup, VOC ease of collection, and completed order percentages. Verify plans for underperforming pickers, generic users for bulk or trade orders, checkout app access, and escalation processes. Ensure delivery labels face outward, orders are sorted by window, first-time orders are double-checked, and store, drivers, and online teams are aligned.
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About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.
