This delivery performance audit template helps retail teams evaluate end to end store delivery operations. Review uniforms and hygiene, workflow adherence for pickers, cashiers, and drivers, and the speed and accuracy of order processing. Verify quality, expiry dates, and price consistency between the mobile app and POS. Check proper bagging, efficient dispatching, and correct use of delivery bags. Confirm appropriate item replacements, clear customer communication, and proper tracking of order changes. Capture strengths, improvements, urgent actions, and suggested solutions.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.