Use this checklist to review and strengthen online order operations in retail stores. Verify coordinator and picker practices, rotation and rostering, COP allocation, substitution and out-of-stock handling, safe lifting and shelf-life guides, and like-for-like substitutions. Assess staging, pickup and delivery workflows, BYOB timing, and team collaboration. Confirm use of KPIs, daily huddles, spot checks, sequencing, housekeeping, skills matrix, and leadership cadence for continuous improvement.
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