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Sevendays Optic New Joiner Checklist

by Todsabhorn Kuanpan, from the Community

10+

A practical new joiner checklist for Sevendays Optic retail staff. It guides trainers and new hires through store appearance and manners, first and second customer approaches, lens product knowledge, promotions, reception and FOP steps, cashier and payment handling, dispensing checks and adjustments, and after sales service. Use it to standardize customer experience, improve sales conversations, and ensure operational consistency across the eyewear shop.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions .

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This OWNDAYS Thailand new joiner checklist guides retail staff through essential store standards and service steps. It covers appearance, manners, and customer-first behavior; first and second approach techniques including greeting, needs discovery, product recommendations, and demonstrations; comprehensive lens knowledge from coatings and UV protection to progressive and specialty lenses; reception and membership processes, policy communication, and documentation; cashier operations including POS, payment handling, and warranty card procedures; dispensing checks, adjustments, and after sales service with care instructions and global support; and professional phone manners. The checklist helps standardize training, improve customer experience, and ensure consistent optical retail operations across shops.

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