Template

NCED Gift Shop Service Audit Checklist

by Ryan Challman, from the Community

This NCED Gift Shop service audit checklist helps supervisors observe and coach front line staff during guest check in. It focuses on a warm welcome, the 15 5 rule, eye contact, polished language, addressing guests by name, making a personal connection, providing receipts proactively, ringing purchases correctly, and responding to cues with helpful closing questions. Use it to identify service gaps, document issues, and confirm that apologies and solutions are offered when problems arise.

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
NCED Check-In Service Audit Checklist
Use this NCED Check In checklist to observe and improve hotel front desk performance during guest arrival. Evaluate key service touchpoints including warm welcome and correct time-of-day greeting, the 15/5 rule, consistent eye contact, and polished language. Confirm that the clerk addresses the guest by name, verifies reservation details such as nights, bed type, and transportation, and builds a personal connection. Check that amenities are offered based on guest needs, the key pack and rate are presented, luggage assistance and elevator directions are provided, cues are acknowledged, and any issues are met with an apology and solution. Includes space for comments and signature.
by Ryan Challman, from the Community
Downloads: 0
Get
Template
NCED AYS Guest Services Call Audit Checklist
This NCED AYS checklist supports consistent hotel guest service on At Your Service calls. It guides hosts to answer promptly, greet with the correct time of day and approved scripting, use the guest name, and establish needs with ownership. The checklist reinforces knowledge of hotel facilities, local area, and accurate hours of operation. It encourages building a personal connection, responding to guest cues, and delivering brilliant service before closing with thanks and an offer of further help. Ideal for training and quality audits of front desk and call center teams.
by Ryan Challman, from the Community
Downloads: 0
Get
Template
MIAAP Front Office Check-in Audit 2019
This hotel front office audit template helps assess the guest check-in experience against brand standards. It covers greeting etiquette and the 15-5 rule, posture, grooming and uniform, loyalty status recognition and email confirmation, mobile check-in handling, payment review, discreet room number communication, key delivery and elevator directions, use of a welcome brochure and amenities, use of the guest name and personal connection, parking and key programming, departure time and late checkout offers, service cues, and a warm closing. Use it to coach teams and track compliance.
by MIAAP Leaders, from the Community
Downloads: 0
Get
Template
MIABB Check-in Audit Template
This MIABB check-in audit template helps hospitality teams evaluate front desk and guest service standards. It covers greeting guests by name, building personal connection, responding to cues, providing property orientation with signature map, and closing with thanks and offers of assistance. Use it to standardize service checks, document observations, and drive continuous improvement across hotel check-in operations.
by Andres Banus, from the Community
Downloads: 10+
Get

NCED Check-In Service Audit Checklist

Use this NCED Check In checklist to observe and improve hotel front desk performance during guest arrival. Evaluate key service touchpoints including warm welcome and correct time-of-day greeting, the 15/5 rule, consistent eye contact, and polished language. Confirm that the clerk addresses the guest by name, verifies reservation details such as nights, bed type, and transportation, and builds a personal connection. Check that amenities are offered based on guest needs, the key pack and rate are presented, luggage assistance and elevator directions are provided, cues are acknowledged, and any issues are met with an apology and solution. Includes space for comments and signature.

by Ryan Challman, from the Community

Get

Template

NCED AYS Guest Services Call Audit Checklist

This NCED AYS checklist supports consistent hotel guest service on At Your Service calls. It guides hosts to answer promptly, greet with the correct time of day and approved scripting, use the guest name, and establish needs with ownership. The checklist reinforces knowledge of hotel facilities, local area, and accurate hours of operation. It encourages building a personal connection, responding to guest cues, and delivering brilliant service before closing with thanks and an offer of further help. Ideal for training and quality audits of front desk and call center teams.

by Ryan Challman, from the Community

Get

Template

MIAAP Front Office Check-in Audit 2019

This hotel front office audit template helps assess the guest check-in experience against brand standards. It covers greeting etiquette and the 15-5 rule, posture, grooming and uniform, loyalty status recognition and email confirmation, mobile check-in handling, payment review, discreet room number communication, key delivery and elevator directions, use of a welcome brochure and amenities, use of the guest name and personal connection, parking and key programming, departure time and late checkout offers, service cues, and a warm closing. Use it to coach teams and track compliance.

by MIAAP Leaders, from the Community

Get

Template

MIABB Check-in Audit Template

This MIABB check-in audit template helps hospitality teams evaluate front desk and guest service standards. It covers greeting guests by name, building personal connection, responding to cues, providing property orientation with signature map, and closing with thanks and offers of assistance. Use it to standardize service checks, document observations, and drive continuous improvement across hotel check-in operations.

by Andres Banus, from the Community

10+

Get

NCED Gift Shop Service Audit Checklist

About author

You might also like

NCED Check-In Service Audit Checklist

NCED AYS Guest Services Call Audit Checklist

MIAAP Front Office Check-in Audit 2019

MIABB Check-in Audit Template

You might also like

NCED Check-In Service Audit Checklist

NCED AYS Guest Services Call Audit Checklist

MIAAP Front Office Check-in Audit 2019

MIABB Check-in Audit Template