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NCED AYS Guest Services Call Audit Checklist

by Ryan Challman, from the Community

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This NCED AYS checklist supports consistent hotel guest service on At Your Service calls. It guides hosts to answer promptly, greet with the correct time of day and approved scripting, use the guest name, and establish needs with ownership. The checklist reinforces knowledge of hotel facilities, local area, and accurate hours of operation. It encourages building a personal connection, responding to guest cues, and delivering brilliant service before closing with thanks and an offer of further help. Ideal for training and quality audits of front desk and call center teams.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.