Template

MIABB Check-in Audit Template

by Andres Banus, from the Community

10+

This MIABB check-in audit template helps hospitality teams evaluate front desk and guest service standards. It covers greeting guests by name, building personal connection, responding to cues, providing property orientation with signature map, and closing with thanks and offers of assistance. Use it to standardize service checks, document observations, and drive continuous improvement across hotel check-in operations.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
MIAAP Front Office Check-in Audit 2019
This hotel front office audit template helps assess the guest check-in experience against brand standards. It covers greeting etiquette and the 15-5 rule, posture, grooming and uniform, loyalty status recognition and email confirmation, mobile check-in handling, payment review, discreet room number communication, key delivery and elevator directions, use of a welcome brochure and amenities, use of the guest name and personal connection, parking and key programming, departure time and late checkout offers, service cues, and a warm closing. Use it to coach teams and track compliance.
by MIAAP Leaders, from the Community
Downloads: 0
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Template
Front Desk Arrival Audit Checklist
Use this front desk arrival audit to standardize hotel check in interactions. Evaluate greeting standards, use of guest names, loyalty recognition, upgrade offers, rate and stay verification, reminders about keys and access, and proactive assistance. Support staff coaching with clear criteria and signatures, drive consistent service, and capture insights about property knowledge and local recommendations.
by Amani Philip, from the Community
Downloads: 10+
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Template
Hotel Check-in Form Template
This hotel check in form helps front desk teams deliver a fast, consistent, and compliant arrival experience. Capture essential guest information including name, contact details, address, room assignment, booking name, check in and check out dates, and payment method. The template includes guest acknowledgement of terms and conditions with signature, plus a check out confirmation section for staff to verify room condition and items. Use it to standardize processes, reduce errors, and keep accurate records across your hotel operations.
by Busisiwe Mkhwane, from the Community
Downloads: 0
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Template
NCED AYS Guest Services Call Audit Checklist
This NCED AYS checklist supports consistent hotel guest service on At Your Service calls. It guides hosts to answer promptly, greet with the correct time of day and approved scripting, use the guest name, and establish needs with ownership. The checklist reinforces knowledge of hotel facilities, local area, and accurate hours of operation. It encourages building a personal connection, responding to guest cues, and delivering brilliant service before closing with thanks and an offer of further help. Ideal for training and quality audits of front desk and call center teams.
by Ryan Challman, from the Community
Downloads: 0
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MIAAP Front Office Check-in Audit 2019

This hotel front office audit template helps assess the guest check-in experience against brand standards. It covers greeting etiquette and the 15-5 rule, posture, grooming and uniform, loyalty status recognition and email confirmation, mobile check-in handling, payment review, discreet room number communication, key delivery and elevator directions, use of a welcome brochure and amenities, use of the guest name and personal connection, parking and key programming, departure time and late checkout offers, service cues, and a warm closing. Use it to coach teams and track compliance.

by MIAAP Leaders, from the Community

Get

Template

Front Desk Arrival Audit Checklist

Use this front desk arrival audit to standardize hotel check in interactions. Evaluate greeting standards, use of guest names, loyalty recognition, upgrade offers, rate and stay verification, reminders about keys and access, and proactive assistance. Support staff coaching with clear criteria and signatures, drive consistent service, and capture insights about property knowledge and local recommendations.

by Amani Philip, from the Community

10+

Get

Template

Hotel Check-in Form Template

This hotel check in form helps front desk teams deliver a fast, consistent, and compliant arrival experience. Capture essential guest information including name, contact details, address, room assignment, booking name, check in and check out dates, and payment method. The template includes guest acknowledgement of terms and conditions with signature, plus a check out confirmation section for staff to verify room condition and items. Use it to standardize processes, reduce errors, and keep accurate records across your hotel operations.

by Busisiwe Mkhwane, from the Community

Get

Template

NCED AYS Guest Services Call Audit Checklist

This NCED AYS checklist supports consistent hotel guest service on At Your Service calls. It guides hosts to answer promptly, greet with the correct time of day and approved scripting, use the guest name, and establish needs with ownership. The checklist reinforces knowledge of hotel facilities, local area, and accurate hours of operation. It encourages building a personal connection, responding to guest cues, and delivering brilliant service before closing with thanks and an offer of further help. Ideal for training and quality audits of front desk and call center teams.

by Ryan Challman, from the Community

Get

MIABB Check-in Audit Template

About author

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MIAAP Front Office Check-in Audit 2019

Front Desk Arrival Audit Checklist

Hotel Check-in Form Template

NCED AYS Guest Services Call Audit Checklist

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MIAAP Front Office Check-in Audit 2019

Front Desk Arrival Audit Checklist

Hotel Check-in Form Template

NCED AYS Guest Services Call Audit Checklist