Mystery Shopper Checklist for Store Service Day
by Sam Turpin, from the Community
Use this mystery shopping report template to evaluate the customer experience and store standards during a service day. Assess car park and entrance cleanliness, in-store presentation, aisle accessibility, employee greeting and assistance, product freshness, queue management, express tills, promotions, and manager presence. Record detailed interactions, note exceptional or discourteous service, and capture opportunities tied to community engagement and local range. Turn findings into actions to improve retail performance.
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About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.