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Formulario de Mystery Shopper

by Osvaldo Scorza, from the Community

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Esta plantilla de Mystery Shopper permite auditar de forma integral la experiencia del cliente en puntos de venta y servicios. Evalúa tiempos de espera, recepción y cordialidad, comprensión de la demanda y calidad del cierre. Incluye chequeos de ambientación, iluminación, limpieza, señalética, precios visibles, salidas de emergencia y extintores. Revisa uniformes, higiene, uso de EPP y protocolos COVID. Registra oferta, promociones, medios de pago, e-commerce, app y acciones de postventa. También documenta material POP, comunicación en medios y coherencia entre exhibición y oferta, con espacio para fotos, notas y conclusiones.

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.