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Foot Locker Customer Experience Audit

by Mark Christian Muyon, from the Community

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Use this Foot Locker customer experience audit to assess daily huddles, uniform and grooming standards, device readiness for radios, MPOS and PDT, and frontline behaviors that fuel high energy. Evaluate greetings, body language, open ended questioning, storytelling, product recommendations, and try on support. Track how teams handle multiple customers and objections, build loyalty, and close interactions positively. Review CX initiatives such as store chants, atmosphere management, and BB updates, plus ambience factors like music volume and interactive fixtures like selfie mirror and arcade.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.