Template

Donation Center Orientation and Training Audit

by Temeka Fitzgerald, from the Community

10+

This Donation Center Orientation and Training Audit helps supervisors confirm new team members understand core processes. It covers clocking in and out, the four points of customer service and mission sharing, and donor tracking via iPad. It reviews production workflows including breakdown procedures, labeling furniture and large items, sorting clothes and small goods, and organizing totes and Duros. The audit includes e‑commerce/SGW tasks, transportation support and assisting drivers, safety practices, housekeeping standards, and ordering supplies. It also checks communication via the Band app, time‑off request expectations, and how to access weekly schedules so trainees meet operational and service standards.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
GoodwillJax Donation Center Training Audit
Use this training audit to standardize orientation for GoodwillJax donation center staff. Verify understanding of clocking in and out, the four points of customer service and sharing the mission, donor tracking on the iPad, and production workflows including breakdown, labeling furniture and large items, sorting clothing, and organizing small items into labeled totes or Duros. Confirm knowledge of e-commerce and ShopGoodwill processes, assisting transportation drivers, safety and housekeeping practices, ordering supplies, and communication via the Band app. Include guidance on requesting time off, locating schedules, mandatory onboarding videos, and policies that all donations are Goodwill property with purchasing rules. Capture trainee and trainer sign off.
by Temeka Fitzgerald, from the Community
Downloads: 10+
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Template
GoodwillJax Donation Center Training and 30-60-80 Review
Use this checklist to evaluate and train donation center staff at 30, 60, and 80 days. Topics include attendance, customer service, safety, productivity, uniform standards, donor tracking on iPad, production and sorting, e commerce and ShopGoodwill, transportation support, housekeeping, supply ordering, scheduling and time off, and policy compliance. Managers can record ratings, comments, and acknowledgements to document competency, reinforce Goodwill mission, and guide coaching or corrective actions.
by Temeka Fitzgerald, from the Community
Downloads: 10+
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Template
GoodwillJax Donation Center Safety Audit
This donation center safety audit from GoodwillJax helps teams assess customer service and facility safety in one pass. Review greeting and receipt practices, lobby and restroom cleanliness, furniture labeling, tote handling and stacking limits, lighting, housekeeping, and first aid supplies. Confirm clear exits, working exit signs and doors, accessible fire extinguishers with monthly inspections, and well maintained parking and walkways. Use this checklist to maintain safe, clean, guest ready operations.
by Temeka Fitzgerald, from the Community
Downloads: 10+
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Template
Restaurant Training Procedures Checklist
Use this restaurant training procedures template to onboard and coach front of house and drive thru team members. It outlines orientation steps, uniform and grooming standards, handwashing and food safety, kitchen and dining room walkthroughs, POS and order flow, suggestive selling, guest service language, and the Core Four hospitality principles. It also covers security and emergency basics, cleaning, restocking, and daily tasks so new hires learn consistent, safe and courteous service.
by Sanel Thomas, from the Community
Downloads: 20+
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Donation Center Orientation and Training Audit

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GoodwillJax Donation Center Training Audit

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