GoodwillJax Donation Center Training Audit
by Temeka Fitzgerald, from the Community
Use this training audit to standardize orientation for GoodwillJax donation center staff. Verify understanding of clocking in and out, the four points of customer service and sharing the mission, donor tracking on the iPad, and production workflows including breakdown, labeling furniture and large items, sorting clothing, and organizing small items into labeled totes or Duros. Confirm knowledge of e-commerce and ShopGoodwill processes, assisting transportation drivers, safety and housekeeping practices, ordering supplies, and communication via the Band app. Include guidance on requesting time off, locating schedules, mandatory onboarding videos, and policies that all donations are Goodwill property with purchasing rules. Capture trainee and trainer sign off.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.