GoodwillJax Donation Center Training Audit

Use this training audit to standardize orientation for GoodwillJax donation center staff. Verify understanding of clocking in and out, the four points of customer service and sharing the mission, donor tracking on the iPad, and production workflows including breakdown, labeling furniture and large items, sorting clothing, and organizing small items into labeled totes or Duros. Confirm knowledge of e-commerce and ShopGoodwill processes, assisting transportation drivers, safety and housekeeping practices, ordering supplies, and communication via the Band app. Include guidance on requesting time off, locating schedules, mandatory onboarding videos, and policies that all donations are Goodwill property with purchasing rules. Capture trainee and trainer sign off.