Template

Checkout Best Practice Checklist

by penny christison, from the Community

10+

Use this supermarket checkout best practice checklist to audit and improve front end operations. It covers customer greetings and farewells, phone etiquette, trolley and basket availability and cleanliness, correct bagging, and supervisor support. Review self checkout hosting, intervention response times, the figure eight routine, and staying in the SCO area. Assess knowledge of loyalty and customer benefits. Validate refund limits and scenarios, pricing errors, and items that cannot be returned. Check health and safety critical risks, equipment, and trolley handling. Strengthen loss prevention, floats, pickups, and incident recording. Verify daily star reports and weekly checks.

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
SCO Audit Checklist for Retail Self-Checkout
This SCO Audit checklist helps retailers evaluate self-checkout performance and controls. It covers inventory and bagging-area error detection, correct handling of mismatched or unscanned items, and availability of carrier bags. Operational checks include lane status, payment acceptance, stock and price cards, traffic light indicators, cleanliness, and an organized attendant station. It assesses customer queuing, coordinator presence and engagement, intervention handling, and role awareness. Administrative controls include key management, deposits and removals, test purchases, cash sheets, balance reports, end-of-day sign-off, receipts and pickups, sales reconciliation, zero till differences, and rota assignment.
by Sean Banner, from the Community
Downloads: 10+
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Template
M and S Checkout Condition Report
This M and S checkout condition report template helps retail teams assess and document the state of checkout lanes. Capture key details including document and site information, date, preparer, location, checkout UPC number, and a photo of the ID plate. Evaluate the condition of the checkout carcass, hopper, and carriage, including displays and tri lights, and attach photos as evidence. Note any missing parts, list observed issues, and add comments to support maintenance and repair actions. Use this template to keep lanes safe, compliant, and operational.
by Paul McDavitt, from the Community
Downloads: 0
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Template
Self Checkout Process Health Check
This self checkout process health check template helps retail teams assess the effectiveness and compliance of SCO operations. Review colleague awareness and engagement, intervention and service check practices, scheduling and coverage, cleanliness of scanner walls and SCO areas, and headset use. Evaluate training and coaching on SAYS, suspicious activity identification, perfect service checks, and codes 100/200. Verify completion of forced service checks and review of weekly SAYS scorecards, SS reports, shrink review sheets, and shrink meeting boards. Include checks for high‑risk lines, daily and weekly void reviews, and actionable next steps to reduce shrink and improve customer service.
by Rory Knight, from the Community
Downloads: 10+
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Template
Project Checkout Healthcheck
Use this checklist to assess checkout operations across retail stores. Evaluate engagement with SAYS scorecards, incident reporting for failed checks and walk offs, visible one bag checks, staffing levels against managing by hours guides, awareness of department key entries, and unrecorded stock in checkout bins. Ideal for checkout managers and team leads to standardize audits, improve loss prevention, and ensure compliance with store procedures.
by Anna Gotts, from the Community
Downloads: 10+
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Checkout Best Practice Checklist

With SafetyCulture you can

Digitize team workflows

Reduce manual errors

Create and share inspection reports

About author

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SCO Audit Checklist for Retail Self-Checkout

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Self Checkout Process Health Check

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You might also like

SCO Audit Checklist for Retail Self-Checkout

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