Self Checkout Process Health Check

This self checkout process health check template helps retail teams assess the effectiveness and compliance of SCO operations. Review colleague awareness and engagement, intervention and service check practices, scheduling and coverage, cleanliness of scanner walls and SCO areas, and headset use. Evaluate training and coaching on SAYS, suspicious activity identification, perfect service checks, and codes 100/200. Verify completion of forced service checks and review of weekly SAYS scorecards, SS reports, shrink review sheets, and shrink meeting boards. Include checks for high‑risk lines, daily and weekly void reviews, and actionable next steps to reduce shrink and improve customer service.