Checklist de auditoría para Lean Management aplicado a ventas en concesionarios. Cubre seguimiento en CRM, saludos postventa, agenda y recontacto de leads, preparación y agenda de test drives, estado del showroom, prospección y atractores, áreas de clientes, exhibición de vehículos, estándares de RRHH, y procesos de PDI y entrega. Diseñado para estandarizar operaciones, mejorar la experiencia del cliente y optimizar el rendimiento comercial del concesionario.
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