This 2022 QAS CEC checklist helps area managers evaluate overall service center performance and set SMART goals for improvement. It covers exterior and grounds, bay area organization, ADA and safety signage, customer restroom and waiting area standards, office and lower-level housekeeping, tools and equipment readiness, employee facilities, training compliance, culture and customer promise, PPE and safety practices, Super Pro procedure scoring, and VCLASS service behaviors. It also includes regional program reviews and a visit summary with prioritized actions and timelines.
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