Soft Services Performance Checkup Report - rev 2.0

This document outlines a detailed audit framework for cleaning service contracts, encompassing five key sections: training requirements, grooming standards, welfare and storage facilities, cleaning standards and service delivery, and health & safety compliance. The checklist evaluates staff training, uniform compliance, facility maintenance, cleaning workflows, and legislative requirements. It includes specific assessment criteria for washrooms, floors, high-level surfaces, and waste management, with a rating system to ensure quality control. The document serves as a comprehensive tool for contract managers and auditors to maintain consistent service standards and regulatory compliance in facility management operations.

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