R7 MARS Administration, Tenant Satisfaction, and Wellness
by Thomas Robbins, from the Community
Evaluate administration, tenant satisfaction, and wellness across facilities with this R7 MARS review checklist. It covers asset business planning, key and conference room protocols, tenant lists, file management, timekeeping, travel vouchers, and training documentation. Measure performance on vacancy, FFO, ROE, OA billing timeliness, and survey satisfaction. Review CTSS and Tenant Satisfaction Survey results, create and implement action plans, and document wellness amenities like fitness centers, bicycle racks, healthy food services, and farmers markets to support tenant wellbeing and program compliance.
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