Template

Hammonds Customer Experience ESV Checklist

by Kathy Kay, from the Community

20+

Run a comprehensive retail studio evaluation with this Hammonds Customer Experience ESV checklist. Assess external store presentation, shop floor standards, back-of-house cleanliness, safety and compliance (RA001, PAT testing, GDPR), and administration practices. Review appointment booking discipline, customer charter usage, Google reviews, and online presence. Track sales targets, team training, and performance actions to drive consistent customer experience, compliance, and sales growth across Hammonds studios.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Hammonds Customer Experience ESV
A comprehensive Hammonds showroom Customer Experience ESV checklist to drive consistent retail standards and CX. It covers exterior signage and window displays, internal shop floor presentation, POS and digital screens, sample centre compliance, tablet and booking desk readiness, and security. Back-of-house housekeeping, kitchen and bathroom hygiene, and storage are included. Health and safety spans fire strategy, escape routes, testing, extinguishers, doors, training, chemicals, electrics and PAT. Administration covers GDPR, risk assessments, meter readings, certificates, cleaning rotas and training records. It also audits appointment booking habits, sales targets and offers, competitor awareness, Google reviews, and The Hammonds Way, with manager and RRM sign-off.
by Casey Crouch, from the Community
Downloads: 30+
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Template
Hammonds Customer Experience DRTT Checklist
This Daily Ready To Trade checklist supports Hammonds showrooms in delivering a consistent customer experience. It guides managers through exterior and interior standards, including signage, window displays, lighting, cleanliness, safety compliance, POS and promotional materials, digital displays, tablets, sample bays, and furniture presentation. It also covers back of house checks such as storage, paperwork, security, kitchen and bathroom cleanliness, and staff belongings. Use it to record observations, assign actions, and keep studios ready for customers each day.
by Chris Walton, from the Community
Downloads: 20+
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Template
Hammonds Coaching and Training Sign Off
This Hammonds coaching and training sign off checklist helps teams document in-studio training sessions and sales enablement activities. Capture objectives, topics covered such as meet and greet, taking control in a friendly way, FABs, phone work, asking for the business, managing people, correct POS implementation, systems, consolidation, and kitchen product knowledge including the dream kitchen sheet process. Record trainer and attendee details, immediate learnings, and next step development actions. Summarize the session with a trainer overview and agree on time-bound follow up actions. Collect signatures for accountability and completion.
by Chris Walton, from the Community
Downloads: 20+
Get
Template
ARI Way 5S Audit
The ARI Way 5S Audit is a comprehensive retail evaluation system that focuses on five key areas: Shop appearance, Shelf merchandising, Service quality, Staff presentation, and Selling skills. Each section contains detailed criteria to assess store performance and customer experience. The audit evaluates store cleanliness, product presentation, customer service standards, staff professionalism, and sales effectiveness. It includes specific checkpoints for visual merchandising, customer interaction, staff appearance, and sales techniques. This structured approach helps retail locations maintain consistent standards, improve customer satisfaction, and drive sales performance. The checklist ensures compliance with operational guidelines while promoting a customer-centric shopping environment.
by Jane Gully, from the Community
Downloads: 200+
Get

Hammonds Customer Experience ESV

A comprehensive Hammonds showroom Customer Experience ESV checklist to drive consistent retail standards and CX. It covers exterior signage and window displays, internal shop floor presentation, POS and digital screens, sample centre compliance, tablet and booking desk readiness, and security. Back-of-house housekeeping, kitchen and bathroom hygiene, and storage are included. Health and safety spans fire strategy, escape routes, testing, extinguishers, doors, training, chemicals, electrics and PAT. Administration covers GDPR, risk assessments, meter readings, certificates, cleaning rotas and training records. It also audits appointment booking habits, sales targets and offers, competitor awareness, Google reviews, and The Hammonds Way, with manager and RRM sign-off.

by Casey Crouch, from the Community

30+

Get

Template

Hammonds Customer Experience DRTT Checklist

This Daily Ready To Trade checklist supports Hammonds showrooms in delivering a consistent customer experience. It guides managers through exterior and interior standards, including signage, window displays, lighting, cleanliness, safety compliance, POS and promotional materials, digital displays, tablets, sample bays, and furniture presentation. It also covers back of house checks such as storage, paperwork, security, kitchen and bathroom cleanliness, and staff belongings. Use it to record observations, assign actions, and keep studios ready for customers each day.

by Chris Walton, from the Community

20+

Get

Template

Hammonds Coaching and Training Sign Off

This Hammonds coaching and training sign off checklist helps teams document in-studio training sessions and sales enablement activities. Capture objectives, topics covered such as meet and greet, taking control in a friendly way, FABs, phone work, asking for the business, managing people, correct POS implementation, systems, consolidation, and kitchen product knowledge including the dream kitchen sheet process. Record trainer and attendee details, immediate learnings, and next step development actions. Summarize the session with a trainer overview and agree on time-bound follow up actions. Collect signatures for accountability and completion.

by Chris Walton, from the Community

20+

Get

Template

ARI Way 5S Audit

The ARI Way 5S Audit is a comprehensive retail evaluation system that focuses on five key areas: Shop appearance, Shelf merchandising, Service quality, Staff presentation, and Selling skills. Each section contains detailed criteria to assess store performance and customer experience. The audit evaluates store cleanliness, product presentation, customer service standards, staff professionalism, and sales effectiveness. It includes specific checkpoints for visual merchandising, customer interaction, staff appearance, and sales techniques. This structured approach helps retail locations maintain consistent standards, improve customer satisfaction, and drive sales performance. The checklist ensures compliance with operational guidelines while promoting a customer-centric shopping environment.

by Jane Gully, from the Community

200+

Get

Hammonds Customer Experience ESV Checklist

About author

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