A comprehensive Hammonds showroom Customer Experience ESV checklist to drive consistent retail standards and CX. It covers exterior signage and window displays, internal shop floor presentation, POS and digital screens, sample centre compliance, tablet and booking desk readiness, and security. Back-of-house housekeeping, kitchen and bathroom hygiene, and storage are included. Health and safety spans fire strategy, escape routes, testing, extinguishers, doors, training, chemicals, electrics and PAT. Administration covers GDPR, risk assessments, meter readings, certificates, cleaning rotas and training records. It also audits appointment booking habits, sales targets and offers, competitor awareness, Google reviews, and The Hammonds Way, with manager and RRM sign-off.
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