Learn the essentials of Clause 9 of ISO 9001:2015 and how it applies to performance evaluation in manufacturing. This course covers how to monitor customer satisfaction, review production and quality data, and use internal audits to understand how well your processes are really working. It explains how to turn performance results into clear actions that help address issues early and maintain consistent product quality.
By the end, learners will understand the key requirements of Clause 9 and know how to apply them in a manufacturing environment to support continual improvement, strengthen product conformity, and deliver better outcomes for customers.
With SafetyCulture you can
With SafetyCulture you can
The full course includes
- Clause 9: Performance Evaluation
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