This course covers Clause 9 of ISO 9001:2015, focusing on performance evaluation in construction. Learners will explore measuring customer satisfaction, analyzing performance data, and conducting audits to drive continuous improvement. The course also highlights how data helps identify issues, improve processes, and ensure client satisfaction. By the end of the course, learners will be able to recognize the features of Clause 9 in construction.
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With SafetyCulture you can
Create training in minutes, not months
Share courses in one click
Manage completion and track performance
Increase participation and retention
The full course includes
- Clause 9: Performance Evaluation
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