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ISO 9001 Section 9: Performance Evaluation

by Jamie Kerrigan, from the Community

10+

This ISO 9001 Section 9 Performance Evaluation checklist helps organizations assess how well their Quality Management System is monitored, measured, analyzed, and reviewed. It covers clause 9.1 (Monitoring and Measurement), including customer satisfaction and analysis and evaluation; clause 9.2 (Internal Audit), addressing audit programs, criteria, objectivity, reporting, and corrective actions; and clause 9.3 (Management Review), including inputs such as trends in customer feedback, process performance, NCRs, resources, external provider performance, risks and opportunities, and outputs like improvement decisions and resource needs. Use it to verify calibration and maintenance of measuring equipment, retention of documented information, closure of NCRs, and continual improvement of the QMS.

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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ISO 9001 Internal Audit 9 Performance Evaluation
This ISO 9001 2015 Internal Audit 9 Performance Evaluation checklist helps teams review QMS performance, analyze quality objectives, monitor customer satisfaction, verify internal audit programs and conduct management reviews. Use it to capture evidence of conformity and nonconformity, assign corrective actions and maintain traceability across clause 9.1, 9.2 and 9.3 requirements for continual improvement.
by James Tononcelli, from the Community
Downloads: 10+
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Template
ISO 9001 Clause 9 Performance Evaluation Audit
This ISO 9001 Clause 9 internal audit checklist from Komfort Partitioning focuses on performance evaluation requirements within a quality management system. It guides auditors through monitoring and measurement, customer satisfaction feedback and review, analysis and evaluation of data, internal audit program coverage, and the conduct and evidence of management reviews. Use it to verify valid methods, inputs and outputs for reviews, track KPIs and corrective actions, confirm process performance and product conformity, and document evidence supporting continual improvement.
by Rob Reader, from the Community
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Template
ISO 9001 Internal Audit: Performance Evaluation
Use this ISO 9001:2015 internal audit checklist to evaluate organizational performance against clause 9 requirements. Assess monitoring and measurement processes, customer satisfaction tracking, and analysis of quality objectives. Review internal audit programs and results, management reviews and outputs, and assign corrective actions with NCRs where needed. Ideal for engineering and manufacturing teams maintaining a robust QMS and driving continual improvement.
by James Tononcelli, from the Community
Downloads: 10+
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Template
ISO 9001 Clause 9 and 10 Audit Record Form
This ISO 9001 audit record form focuses on Clause 9 (Performance evaluation) and Clause 10 (Improvement). It helps auditors capture evidence on performance monitoring and analysis, audit schedules and reporting, management review outcomes, nonconformance handling, and continuous improvement actions. Use it to document compliance, attach supporting links or images, and ensure quality management processes are reviewed and improved systematically.
by chris locke, from the Community
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ISO 9001 Section 9: Performance Evaluation

With SafetyCulture you can

Digitize team workflows

Reduce manual errors

Create and share inspection reports

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