Gemba Kaizen Operations Assessment Checklist
by Hikaru Yamamoto, from the Community
This Gemba Kaizen operations assessment checklist helps automotive service centers evaluate end to end processes, from customer reception and appointment management to parts preparation, multi point inspection, job card updates, carwash, delivery, and post service follow up. It includes checks for CRM and DMS usage, display of genuine parts and pricing, workplace organization, quality control, communication with customers, and PDCA based continuous improvement. Use it to standardize workflows, monitor KPIs such as CPRO and TA, and drive consistent service quality.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.