Hotel MOD and EGOD Daily Operations Checklist

This comprehensive hotel operations checklist supports the Manager on Duty and EGOD in maintaining exceptional resort standards each day. It guides teams to confirm occupancy and room status, apply consistent welcome phraseology, and verify staff grooming and sanitation readiness. Use it to inspect buildings and public areas, including lobbies, gardens, pools, beach, spa, gym, conference rooms, and restrooms. Review back-of-house areas such as kitchens, employee dining, laundry, storage, and garbage handling. Track food and beverage service across outlets and in-room dining, ensure security coverage and CCTV checks, and document guest complaints, incidents, and resolutions. Conduct lobby patrols to gather feedback and keep operations aligned with five-star service.