This restaurant reservation audit checklist helps W Rome standardize how agents answer calls, capture booking details, and confirm every reservation. It evaluates phone etiquette such as answering within three rings, limiting hold time, introducing the agent, and avoiding dead air. It guides agents to ask essential questions on date, time, party size, special occasions, seating or dietary preferences, and encourages upselling. It also verifies guest name spelling and confirms all reservation details.
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