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Restaurant Reservation BSA Audit Checklist

by Ritz-Carlton Fort Lauderdale, from the Community

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This quick Brand Standards Audit checklist helps assess restaurant reservation interactions at The Ritz-Carlton, Fort Lauderdale. It covers phone etiquette (ring time, holds, introductions, using guest names), required questions (date, time, party size, occasion, preferences, dietary needs, upselling), confirmation steps (spelling of guest name, date and time, party composition), and service behaviors using appropriate luxury verbiage and emotional engagement. Use this template to review team performance and uphold consistent guest service standards.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.