Restaurant Reservation BSA Audit Checklist
by Ritz-Carlton Fort Lauderdale, from the Community
This quick Brand Standards Audit checklist helps assess restaurant reservation interactions at The Ritz-Carlton, Fort Lauderdale. It covers phone etiquette (ring time, holds, introductions, using guest names), required questions (date, time, party size, occasion, preferences, dietary needs, upselling), confirmation steps (spelling of guest name, date and time, party composition), and service behaviors using appropriate luxury verbiage and emotional engagement. Use this template to review team performance and uphold consistent guest service standards.
With SafetyCulture you can
Digitize team workflows
Turn your workflows into digital templates or checklists so your team can conduct inspections efficiently and access them from any device.
Reduce manual errors
Help your team complete tasks more accurately with digital templates that minimize errors from manual processes.
Create and share inspection reports
Generate inspection reports and share them with your team and stakeholders to keep everyone informed.
About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.