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WROME-FHR Audit Checklist

10+

This WROME-FHR audit checklist helps hotels verify Fine Hotels & Resorts (FHR) program benefits are communicated and honored at check-in. Assess front desk prompts about room upgrades, complimentary breakfast for two, early check-in, guaranteed 4pm late checkout, in-room Wi‑Fi and login guidance, experience credit (e.g., US$100 F&B), and delivery of a personalized welcome letter. Use this template to standardize guest service audits, ensure staff knowledge of FHR perks, and elevate the arrival experience.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions .

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This check-in experience checklist helps front desk teams deliver a consistent, guest-focused arrival. It covers professional demeanor, proper language, and verification of booking details using passport, QID, or Hayya Cards. Staff confirm guest name, stay length, room type, occupancy, and checkout time; explain housekeeping cycle; and highlight amenities like internet, gym, and pool, plus local area info. It prompts promotion of the Guest Service Console for maintenance, QR code scanning for welcome letter and house rules, discreet room number communication, clear directions, use of the guest’s name multiple times, proactive assistance, and a warm, sincere closing.

by Hichem BENTEBOULA, from the Community

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