W Rome Breakfast Service Audit Checklist

This internal breakfast service audit checklist for W Rome helps teams assess guest experience and brand standards from arrival to payment. It covers host acknowledgement and escorting, table setup and cleanliness, dining room presentation, background music and lighting, and room comfort. Service steps include prompt greeting, sharing specials, informed recommendations, accurate order taking, timely clearing of plates, and accommodating off menu requests. Beverage standards include cold drinks timing, coffee presentation with guest preferences, and hot tea with pot and at least one tea bag. Courses are delivered simultaneously to the correct guests, without clearing prematurely, and cutlery is replaced as needed. Staff check satisfaction at each course and act on feedback. Buffet stations maintain availability, visual appeal, and clear labels. The bill is presented accurately in a presenter with a W branded pen.